Privacy Policy

Nirmaara is committed to protecting the privacy of customers, professionals and visitors using our platform.

Nirmaara is operated by HungryNow Innovations Private Limited ("Nirmaara", "Company", "we", "us" or "our").

This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, how we may share it, how we protect it, how long we may retain it, and the choices and rights available to users.

By using Nirmaara, you acknowledge that you have read this Privacy Policy.

This Privacy Policy applies to personal information processed through:

• The Nirmaara website
• Nirmaara web applications
• Future Nirmaara mobile applications
• Customer accounts
• Professional accounts
• Professional applications
• Project requirement submissions
• Professional membership services
• Customer-professional connection services
• Nirmaara communications and support channels

This Policy does not necessarily apply to third-party websites, applications or services that may be accessible through links on Nirmaara.

Depending on how you use Nirmaara, we may collect different categories of information.

Customer information

Customers may provide:

• Name
• Mobile number
• Email address
• City
• Area or location information
• Project requirements
• Project type
• Plot area
• Built-up area
• Number of floors
• Budget range
• Expected start date
• Expected project timeline
• Required professional category
• Required expertise
• Project description
• Drawings, photographs or documents voluntarily uploaded
• Shortlists
• Connection requests
• Enquiries
• Communications with professionals
• Support requests
• Notification preferences

Professional information

Professionals may provide:

• Name
• Company or firm name
• Contact person
• Mobile number
• Email address
• Office address
• City
• Service areas
• Professional category
• Expertise and specialisations
• Years of experience
• Business constitution or business information
• GST status/GSTIN where applicable
• PAN information where required
• Project history, names, locations, types, sizes, values, duration and descriptions
• Project photographs
• Testimonials
• References
• External business links
• Professional qualifications where applicable
• Financial or turnover information where applicable
• Bid capacity information where applicable
• Identity verification information
• Other documents required for professional verification

Account and authentication information

We may collect:

• Login credentials or authentication information
• OTP-related information
• Account status
• Login/activity information
• Session information
• Security and authentication records

Passwords, where used, are stored using appropriate secure hashing mechanisms and are not stored in plain text.

Payment information

When users purchase paid services, we may receive:

• Transaction ID
• Order or payment reference
• Amount
• Currency
• Payment status
• Payment date
• Refund status
• Invoice information
• Limited payment-method metadata

Payment card details, UPI credentials or other complete payment credentials are processed by the applicable payment provider and are not intended to be stored by Nirmaara unless specifically required and lawfully permitted.

For certain professional categories, Nirmaara may require identity and professional verification.

Depending on the category, this may include:

• PAN information
• Identity verification information
• GST information
• Business documents
• Professional registration information where applicable
• Project documents
• Project references
• Reference contact information
• CA-certified turnover information
• Bid capacity information
• Other documents relevant to professional verification

Nirmaara will seek to minimise collection of sensitive identity information and retain only information reasonably required for the applicable purpose, subject to legal, security and business requirements.

Private verification documents are not intended to be displayed publicly on professional profiles.

Information may be collected:

• Directly from users
• When users create an account
• During professional applications
• During professional verification
• When users submit project requirements
• When users shortlist professionals
• When users request connections
• During membership purchases
• Through communications with support
• Automatically through website/app technologies
• From authorised verification or business information providers
• From references or other persons where a verification process requires it and where permitted

When you access Nirmaara, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location information where enabled
• Pages or screens visited
• Date and time of access
• Referral information
• Interaction and usage information
• Error and diagnostic information
• Security-related information

This information may be used for security, analytics, troubleshooting, performance and service improvement.

We may use personal information to:

• Create and manage accounts
• Provide Nirmaara services
• Display professional profiles
• Enable customer searches
• Match customer requirements with potentially relevant professionals
• Facilitate customer-professional connections
• Process professional applications
• Conduct professional verification
• Review projects and references
• Process payments
• Issue invoices and maintain accounting records
• Communicate with users
• Provide customer support
• Respond to complaints and requests
• Prevent fraud and misuse
• Investigate suspicious activity
• Maintain platform security
• Improve the platform and develop new features
• Measure platform performance
• Send service-related communications
• Send marketing communications where permitted
• Maintain legal and regulatory records
• Comply with applicable law
• Protect the rights, property and safety of Nirmaara, users and other persons

Nirmaara is designed to protect customer privacy while facilitating professional connections.

When a customer requests to connect with a professional, Nirmaara may:

• Notify the professional
• Share limited project information
• Share information necessary to facilitate the requested connection
• Facilitate communication through Nirmaara
• Use masked communication mechanisms where available
• Request customer consent before releasing personal contact information
• Record connection activity for service operation, support, security and analytics

A customer's personal phone number will not be publicly displayed.

Labour contractors will not receive customer phone numbers by default.

Customer information may be disclosed where required or permitted by applicable law.

Some professional information may be displayed publicly to help customers evaluate professionals. This may include:

• Name or company name
• Professional category
• City
• Service areas
• Expertise
• Experience
• Selected project information
• Portfolio photographs
• Project descriptions
• Verification indicators
• Testimonials
• Other information specifically identified as public

The following are not publicly displayed through a professional profile:

• PAN documents
• Aadhaar or raw identity documents
• Private identity verification documents
• Raw financial documents
• CA certificates
• Bid capacity certificates
• Internal verification notes
• Private reference contact details
• Other confidential documents

Customers may submit project information to help Nirmaara identify relevant professionals.

Project information may be used for:

• Search and matching
• Professional recommendations
• Customer-professional connections
• Customer dashboard functionality
• Notifications
• Support
• Analytics
• Platform improvement

Customers should avoid uploading information that is not necessary for the intended purpose, particularly highly confidential personal, financial or security-sensitive information.

Where Nirmaara conducts verification, information may be reviewed by authorised Nirmaara personnel or authorised service providers.

Reference information may be used to:

• Confirm the existence of a reported project
• Confirm general project details
• Confirm the nature of work
• Confirm project size or duration where applicable
• Understand the professional's experience
• Support verification decisions

Reference contact information is treated as private and is not publicly displayed.

Nirmaara may contact references for verification purposes where appropriate and permitted.

For applicable professional categories, Nirmaara may collect information such as:

• Annual turnover
• Financial year
• CA certificate information
• Bid capacity
• Financial verification status
• GST information
• Business details

Financial information is used for applicable verification and operational purposes.

Raw financial documents are not publicly displayed.

Payments may be processed through third-party payment providers.

Nirmaara may receive transaction information such as transaction ID, amount, payment status, payment date, payment reference and refund status.

Payment credentials are generally processed by the applicable payment provider.

Nirmaara does not intend to store complete payment credentials unless specifically required and lawfully permitted.

Nirmaara may use cookies and similar technologies to:

• Keep users logged in
• Remember preferences
• Maintain security
• Maintain sessions
• Understand website usage
• Improve website performance
• Measure marketing campaigns
• Understand feature usage
• Improve user experience
• Detect suspicious activity

Users may control certain cookie settings through their browser or available website settings.

Some cookies may be necessary for core platform functionality.

Nirmaara may use analytics and measurement tools to understand website traffic, feature usage, search activity, conversion activity, platform performance, errors and marketing performance.

Analytics information may be aggregated or otherwise processed for platform improvement and business analysis.

Nirmaara may use third-party service providers for:

• Cloud hosting and cloud storage
• Payment processing
• OTP and SMS
• Email
• Analytics
• Security
• Identity verification
• Business verification
• Customer support
• Communication
• Maps and location services
• Other technology infrastructure

These providers may process information on behalf of Nirmaara subject to applicable contractual and legal requirements.

Third-party providers may have their own privacy policies.

Nirmaara may share information where reasonably necessary for:

• Providing requested services
• Facilitating customer-professional connections
• Professional verification
• Payment processing
• Hosting and infrastructure
• Customer support
• Security and fraud prevention
• Analytics
• Legal compliance
• Protection of rights and safety

Nirmaara does not intend to sell personal information to third parties for unrelated purposes.

Where information is shared with a service provider, access is limited to what is reasonably necessary for the applicable service.

Nirmaara may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests from authorities
• Investigate suspected fraud or unlawful activity
• Protect users or the public
• Protect Nirmaara's rights, property or security
• Enforce applicable Terms and policies
• Establish or defend legal claims

If Nirmaara or the relevant business assets are involved in a merger, acquisition, restructuring, sale, investment transaction, transfer of business assets or other corporate transaction, personal information may be transferred as part of the relevant business transaction, subject to applicable law and appropriate safeguards.

Nirmaara uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, unauthorised disclosure, alteration, misuse, loss and destruction.

Security measures may include:

• Encryption where appropriate
• Access controls
• Authentication
• Role-based permissions
• Secure document storage
• Short-lived access links for private documents where appropriate
• Audit logs
• Monitoring
• Backups
• Security reviews
• Rate limiting and abuse prevention

No internet-based system can be guaranteed to be completely secure.

Private professional documents are only accessible to authorised personnel or systems with a legitimate operational need.

Private documents are not accessible through public profile URLs.

Where private documents are stored electronically, access uses appropriate authentication and authorisation controls.

Access to sensitive documents may be logged for security and audit purposes.

Nirmaara may retain information for as long as reasonably necessary for:

• Providing services
• Maintaining accounts
• Professional verification
• Membership records
• Payment and accounting records
• Legal and regulatory requirements
• Dispute resolution
• Fraud prevention
• Platform security
• Customer support
• Legitimate business purposes

When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable law.

Certain records may need to be retained for longer periods where required by law or legitimate security/accounting requirements.

Subject to applicable law, users may have rights relating to their personal information, including rights concerning:

• Access
• Correction
• Updating
• Withdrawal of consent where applicable
• Deletion or erasure where applicable
• Grievance redressal
• Other rights provided under applicable law

Requests may be sent to support@nirmaara.com.

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal or operational limitations.

Where processing is based on consent, users may withdraw consent in accordance with applicable law and available mechanisms.

Withdrawal of consent may not affect processing that is required or permitted on another lawful basis or that is necessary for legal, security, accounting or other legitimate purposes.

You may receive service-related communications necessary to operate your account.

Where marketing communications are sent, you may opt out using the available unsubscribe mechanism or by contacting support@nirmaara.com.

Opting out of marketing communications will not necessarily stop essential service, security, payment or account-related communications.

Users may request account deletion by contacting support@nirmaara.com.

Before deleting an account, Nirmaara may verify the request.

Account deletion may be subject to:

• Legal retention requirements
• Accounting and tax requirements
• Security requirements
• Fraud prevention
• Dispute resolution
• Other applicable legal obligations

Some information may therefore need to be retained for a period after account closure.

Nirmaara is intended for adults and business users.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information improperly, please contact support@nirmaara.com.

Users may submit project photographs, project descriptions, testimonials, reviews, professional information, business information and other content.

Users should not submit personal information belonging to another person unless they have the necessary permission or lawful basis.

Users are responsible for ensuring that uploaded content does not unlawfully disclose confidential information or infringe another person's rights.

Nirmaara may contain links to third-party websites or services.

Nirmaara is not responsible for the privacy practices of third-party websites.

Users should review the privacy policies of third-party services before providing information to them.

Nirmaara may process city, area or other location information provided by users or required for platform functionality.

Location information may be used for showing relevant professionals, determining service areas, matching project requirements, improving search results and providing location-related functionality.

Nirmaara does not need to publicly display a customer's precise location where a city or area is sufficient for the intended service.

Customer contact information is private by default.

The platform is designed so that professionals do not automatically receive customer phone numbers simply because a customer views a profile or submits a project requirement.

Where contact information is released, the release is based on the customer's request or consent or another lawful basis, and is recorded where appropriate.

Professional reference information may contain the names and contact details of customers or other persons.

Reference information is collected for verification and remains private.

Reference contact details are not displayed publicly without appropriate permission.

If Nirmaara becomes aware of a personal data breach or security incident requiring action under applicable law, Nirmaara will take reasonable steps to investigate, contain and address the incident and provide notices where required by applicable law.

Privacy-related questions, complaints or requests may be sent to support@nirmaara.com.

Nirmaara may acknowledge, investigate and respond to complaints in accordance with applicable law and its internal grievance procedures.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the designated Grievance Officer is Aniket Kaduskar, contactable at support@nirmaara.com.

Nirmaara intends to process personal information in accordance with applicable Indian data protection and privacy laws and regulations.

The specific rights, obligations, notices, consent requirements, retention requirements and grievance procedures applicable to a user may depend on the applicable law and the nature of the processing.

This Privacy Policy should be read together with the Nirmaara Terms of Use.

Nirmaara may update this Privacy Policy periodically.

The latest version will be published on this page with the applicable effective date and last updated date.

Where required by applicable law, Nirmaara may provide additional notice for material changes.